Frequently
Asked Questions

Our goal is to provide high quality furniture to our clients. A populated list of common questions and answers is provided for both prospective and current clients. Should you need a further explanation on any topic, please call us or use the live chat, we are always happy to talk about our work.

Yes! Call or email us today for more information on how we can help you!

Every single one of our products is made within our Pennsylvania shop. For any work that needs to be subcontracted we only use local trusted shops. None of our products are made overseas.

Just about all of the wood we purchase for projects is harvested and milled locally in Pennsylvania. Steel is sourced locally and when possible hardware is purchased from local vendors. In cases involving exotic woods they are imported from country of origin. All work is produced in Pennsylvania, we do not sub out to foreign shops.

The lead time shown on the proposal details the time needed to make the product(s), should you need it in a shorter time frame or longer time frame please contact us.

Please visit our resources section and review our sales guide, give us a call, or use our live chat.

Final payment is due at the time the job is completed on the shop floor. You are provided with a photo(s) of the completed work prior to crating. Once final payment is received the crate is released from our dock and shipped.

By bank transfer, credit card or check.

Depending on the size of the job you will receive the drawings within 1-2 days and samples within 3-5 days, unless otherwise specified. It is very important to be ready to review our drawings and samples as a delay in response can alter the production schedule.

Being a custom furniture company we produce just about any type of furniture. Please call, email, or live chat today to find out if we can make what you need.

Yes! Send us a photo or two and we will be happy to help!

Each order includes a 3D rendering (model), shop drawings, wood/finish samples, and any other explanations necessary prior to any production beginning.

We mainly use lacquer, conversion varnish, and catalyzed urethane. If you are interested in a different finish we are happy to accommodate.

Just about all of our furniture has the ability to hide wires for table connectivity, call or email us today to find out more!

We offer drop off LTL shipping, white glove installation, you may pick the furniture up, and depending on your location our delivery crew will deliver and or install the furniture.

You may choose either option. We review these options before committing to purchasing furniture.

Yes, often clients make a change in the white glove or drop off only choice, just contact us.

It is always best to secure a spot in our production schedule, even if you are well ahead of our lead time.

Yes, all of our shipments are fully insured. However, it is the buyers responsibility to report all damage immediately if any occurs during transportation.

Please visit the resource section of our website and review the care and wood movement sheet.

Please see our care sheet located in the resources tab.

Please visit the resource section of our website and review the care and wood movement sheet.

Still can’t find what you’re looking for?

Contact us